Return and Refund Policy

At Round Up Spot, we prioritize your satisfaction with every purchase. We understand that sometimes items may not meet your expectations or circumstances change. That’s why we offer a hassle-free return and refund policy within 7 days of delivery. Please review the following guidelines to ensure a smooth return process:

Return Guidelines:

Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return:
Contact our customer service team within 7 days of receiving your order to initiate the return process. You can reach us via email at contact@roundupspot.com or through our website’s contact form.

Return Authorization:
Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.

Return Shipping:
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method for your return to ensure its safe arrival.

Refund Process:

Inspection:
Upon receiving your returned item, our team will inspect it to ensure it meets our return guidelines.

Refund Issuance:
If the return is approved, we will initiate a refund to your original payment method within 3-5 business days.

Credit Processing:
Depending on your financial institution, it may take additional time for the credit to appear in your account.

Exceptions:

Non-Returnable Items:
Certain items, such as perishable goods, intimate or sanitary products, and gift cards, are not eligible for return.

Final Sale Items:
Items marked as final sale are not eligible for return or refund unless they arrive damaged or defective.

Mission and Vision Statement:

Mission:
At Round Up Spot, our mission is to provide innovative and practical solutions to everyday problems, enhancing the lives of our customers through high-quality products and exceptional service.

Vision:
We envision a world where everyone can easily access and enjoy products that simplify their daily routines, promote wellness, and contribute to a more convenient and sustainable lifestyle.

We thank you for choosing Round Up Spot for your shopping needs. If you have any further questions or concerns, please don’t hesitate to contact us at contact@roundupspot.com. Your satisfaction is our top priority.

Sincerely,

Round Up Spot

contact@roundupspot.com